We Review Shell Energy - formerly First:Utility - Energy Supplier

First:Utility now Shell energy launched in 2008, and during their early days customer feedback over service standards was not strong despite at one point being the largest independent energy supplier - as a company who stated they wanted to be a genuine alternative to poor service and lack of competitiveness not a great start!

However since then they have launched a couple of the most competitive tariffs in the country, and recent feedback has been more encouraging, but yet to reach that of the best.

Their USP is in being the leader in the installation of smart meters - which basically read your usage accurately every month, and do away with the dreaded 'estimated bill'. To date, though, this launch has been limited geographically to parts of the Midlands.

The other advantage to users is that their energy usage can be read instantly online, and this is forecast to reduce consumption as householders better understand what is driving high energy bills.

The Which? Customer Satisfaction Score

The customer satisfaction score is based on the responses consumers gave for both overall satisfaction and likelihood to recommend the supplier to a friend. Both questions are given equal weighting, and only those giving a valid response to both questions are included in the analysis. The responses are then analysed and scaled to give a rating between 0% and 100%. The survey was undertaken in 2015. Full details of the survey can be found on the Which website.

• Products offered by this company
• Energy
• Companies offering similar products
• Atlantic
• British Gas
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This content was last reviewed on 03/10/2023