Most van rental companies we work with charge an excess in the case of a van being returned damaged or if the vehicle is stolen. This is to keep their insurance costs down, rental fees lower and also to encourage renters to be careful when driving their vehicle.
You can protect this excess through a van hire excess policy, one of which will probably be offered to you as you book, although we recommend you use our van hire excess insurance service which offers a wider range and is normally cheaper. Van hire excess insurance can reimburse you for monies paid out.