4 February 2019

Reclaiming Credit on your Gas and Electricity Bills Becomes Easier

Website helps people who've moved or switched claim money back that may have been left behind with their old supplier

Tens of millions of pounds are being held by energy companies after customers who have left them fail to have a credit balance returned.

A energy industry website My Energy Credit which represents the Big 6 energy companies has launched a fresh campaign to encourage past customers to claim back money that is rightfully theirs.

Originally the website only offered an online route to claiming a repayment, and subsequently they operated a centralised system, but now they have replaced this with telephone numbers for each individual company they represent and a Freepost address for each.

Mark Bower, Managing Director of Moneymaxim.co.uk, who offer both an Ofgem approved Energy Switching service and their in house Energy Monitor programme says the step is a welcome addition to the options customers have.

However he feels it's a pity that smaller energy suppliers are not included, as the company have seen firms such as First Utility find repaying credit balances a challenge. He says 'We saw one of our customers wait months for a refund of over £400, but often if the sum is modest customers let it slip their mind and forget chasing their refund'

If you are with a company not covered by the My Energy Credit programme MoneyMaxim recommend making a direct approach to them.